Unit Head, Collections and Recovery (GoPb), Band 5/Band 3

About the role

The Bank of Punjab (BOP) is a commercial bank and a market pioneer in Priority Sector Banking. It is a leader in SME Banking and Agriculture Credit and is known for its growth, digital innovation and customer solutions. The bank invites applications for the post of Unit Head, Collections and Recovery (GoPb), in its Collections and Recovery Division of the Digital Banking Group. The post is based in Lahore.

The Unit Head will:

• Lead, plan and manage centralized collection operations across the country to control delinquency and non-performing loans (NPLs), meet collection targets and reduce roll-forward rates.

• Handle manpower planning, rostering, performance management and staff retention through a performance culture.

• Analyze collection reports, data cuts and portfolio trends to identify risks and opportunities.

• Review bucket-wise movements, vintage trends, promise-kept rates and flow rates to refine calling strategies.

• Ensure that the entire tele-operation follows the approved collection policy and code of conduct.

The position carries market-based, competitive pay.

Posts and vacancies

Eligibility

• Qualification: At least a bachelor's degree from a university recognized by the HEC, or from a foreign university.

• Experience: At least 9 years of relevant banking or non-banking experience.

• Age: Up to 55 years on the date of application.

The Bank of Punjab is an equal opportunity employer. Women, minorities, differently abled persons (DAP) and transgender persons are encouraged to apply.

How to apply

Candidates who meet the criteria should apply online through the BOP career portal at https://www.rozee.pk/company/the-bank-of-punjab-bop

Only shortlisted candidates will be called for interview. No travel or daily allowance (TA/DA) will be paid. The bank reserves the right to accept or reject any application without giving a reason.

Important dates

• Last date to apply: October 21, 2026