Unit Head – Front Office Applications Operations (AVP)

About the role

National Bank of Pakistan (NBP) is seeking an experienced professional for its Information Technology operations in Karachi. The Unit Head – Front Office Applications Operations (AVP) will report to the Wing Head – Allied Applications Operations & Support.

The appointment will be on a contractual basis for three years, renewable at management's discretion. The selected candidate will receive a compensation package and other benefits under the Bank's policies and rules.

The role involves the following responsibilities:

• Provide smooth operational support and execute operational tasks for front-office applications and interfaces under IT Operations policies and standard operating procedures.

• Coordinate with cross-functional teams on system patches and data-fixing deployments.

• Set team KPIs, targets and duties to support smooth operational services.

• Ensure assignments comply with the Bank's policies and procedures.

• Engage the team in collecting data or requirements relating to Information Security and audit observations.

• Escalate process bottlenecks internally and to relevant vendors.

• Ensure timely investigation and resolution of incidents.

• Maintain management information relating to configuration changes, reported incidents and their resolutions.

• Provide management with regular updates on issues, incidents and resolutions.

• Document processes and prepare or maintain application user manuals and guides covering operational tasks and duties.

• Train junior team members in IT Operations tasks and activities.

• Manage, monitor and support the team administratively and technically.

• Perform other assignments given by supervisors.

Posts and vacancies

• Unit Head – Front Office Applications Operations (AVP)

• Duty station: Karachi

Eligibility

Candidates must have at least a bachelor's degree in IT, Computer Science, Engineering or an equivalent discipline, and/or graduation with a master's degree in IT, Computer Science or an equivalent discipline, from a local or international university, college or institute recognized by the Higher Education Commission of Pakistan. Relevant certifications will be preferred.

At least six years of IT experience are required, including two years in IT applications support. Experience in banking, financial institutions or large-scale enterprises will be preferred.

Required skills and knowledge include:

• Ability to bridge software application support and business operations.

• Basic knowledge of front-end and back-end programming languages, such as C++, JavaScript and .NET.

• Expertise in operational and first-level technical support for IT applications across multiple platforms.

• Excellent team management skills and good business understanding.

• Ability to train and guide the IT Operations team in day-to-day support.

• Strong analytical skills to identify the root causes of issues.

• Excellent written and verbal communication skills.

NBP is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion or disability.

How to apply

Apply online at https://nbp.rozee.pk/ and follow the instructions on the website. Only shortlisted candidates who strictly meet the eligibility criteria will be invited for panel interviews. Late applications will not be considered. No travel or daily allowance will be admissible for interviews.

Important dates

Applications must be submitted within 10 working days of 8 November 2026, corresponding to 20 November 2026 on a Monday-to-Friday working-day count.